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PEAK CONFERENCE LLC – Terms of Service: Privacy Policy, Cancellation/Refund Policy, Substitution/Transfer Policy

Peak Conference LLC (“Company”) is committed to protecting the privacy of the information you share with us when you access and use our websites, attend our physical or digital events, and other offerings herein referred to as (the “Services”). This policy describes how we collect, use and share personally identifiable information or personal data (collectively, “PII”) you provide to us when you register or contract with us to receive Services.

This policy may be supplemented by additional privacy terms or notices disclosed to you in connection with your registration for or receipt of Services.

WHAT WE COLLECT & METHOD OF COLLECTION

We collect PII and anonymous information from you in the course of your use of the Services, including your subscription or registration for any of our digital or in-person offerings such as newsletters or promotions, your participation in a survey, registration (either free or paid) for an event, or communication with us regarding the Services.

The categories of PII that we collect include commercial information; internet or other electronic network activity, geolocation data; professional or employment information; education information; and inferences drawn from any of the above.

We may collect and process PII as follows:

  • Information You Give Us – We collect your‎ email address, name, postal address, phone number, demographic information (such as your gender and occupation) as well as other information you directly give us through our Services.

  • Information We Get From Others – We may receive information about you from other sources that are not affiliated with the Company and add that to the information you have provided to us. This information might be public information or data you provided to others with authorizations to share it with third parties.

  • Information Automatically Collected – We automatically log information about you and your computer. For example, when visiting our Services, we log your computer operating system type, browser type, browser language, IP address, and navigation history, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Services.

  • Cookies – Like most website operators, we use “cookies” (small data files stored on your hard drive by a website). We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience with our Services.

USE OF YOUR PII

We may use your PII as follows:

  • For Your Benefit – We use your PII to provide you with Services and information that you have requested from us or that we think may be of interest to you; to respond to comments and questions and provide customer service; to make recommendations for meeting individuals or companies; and to communicate with you about promotions, upcoming events, and other news about products and services offered by us and our selected partners. Additionally, we will include your PII when creating a profile for you. We keep your profile up to date by adding information about your registrations or subscriptions, the events you attend, the content you access, how you interact with our offerings, and the like.

  • To Improve Our Business – We will use your PII in order to ask for your input to help in our research about our Services. We may also send your PII in confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages. We may link or combine your PII with the PII of others in connection with our business.

SHARING OF YOUR PII

Some collection, use, or sharing of your PII may be considered “processing” for purposes of the General Data Protection Regulation 2016/679 (“GDPR”). We process (as that term is defined in the GDPR) and may share your PII as follows:

  • With Your Consent – For example, to share PII with others for their own marketing uses.

  • With Sponsors – If you engage with sponsored content, attend sponsored sessions, or opt into offers, your PII may be shared with the relevant sponsors. We’ll always strive to link to applicable sponsor privacy policies.

  • In Connection With Our Business – We may share your PII with vendors, partners, or in the case of mergers, acquisitions, or similar transactions. We also may share PII for marketing and analytics purposes.

  • For Legal or Safety Reasons – Including compliance with law, enforcement of our rights, or emergency protection of people and property.

Some instances of sharing may be considered a “sale” under the California Consumer Privacy Act (CCPA). Categories of PII shared in the preceding 12 months include commercial info, geolocation, employment, education info, and related inferences.

We may also share aggregated and/or anonymized data with others for their own uses.

RETENTION OF PII

We retain your PII as long as necessary to provide Services, support legitimate business needs, or comply with legal obligations. Once that period has passed, we will securely delete or anonymize the data.

TRANSFER OF PII

If you are a resident of the EU, please note that your data may be transferred to the United States. Peak Conference LLC is based in the U.S. and any cross-border transfer of PII will be done in compliance with applicable laws and/or your consent. The data controller for activities described herein is Peak Conference LLC.

YOUR RIGHTS

  • Cookies – Manage via your browser settings.

  • Marketing Communications – Opt out using links in our emails. Some non-marketing communications (e.g. event confirmation) may still be sent.

  • Rights Under Data Protection Laws – You may request:

    • Information about your PII

    • Correction or deletion

    • Restriction of processing

    • Withdrawal of consent

    • Data portability

    • Lodging a complaint

To exercise these rights, contact us at support@peakconf.com. We’ll respond within 45 days unless otherwise required by law.

THIRD PARTY PRIVACY POLICIES

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies. Please review those independently.

POLICIES REGARDING EVENT TICKETS

Cancellation/Refund Policy – Requests for full cancellation must be received by Peak Conference LLC in writing at least forty-five (45) days prior to the event date (“Cutoff Date”). A $75 processing fee applies. Email refund requests to support@peakconf.com. No refunds after the Cutoff Date, but credit toward a future event may be possible. No-shows are non-refundable.

Substitution/Transfer Policy – You may transfer a registration to another person prior to one week before the event. Within 72 hours of the event, substitutions may not be guaranteed. We do not allow transfers between ticket types (e.g., a speaker pass to a general admission ticket).

USE OF LIKENESS

By attending a PEAK event, you grant Peak Conference LLC the right to record and use your image and likeness in any media in perpetuity, without compensation or approval.

CONTACT INFORMATION

Have questions or concerns about this policy? Email us at support@peakconf.com.

Address:

PEAK CONFERENCE LLC
104 Crandon Blvd., Ste 300-A
Key Biscayne, FL 33149

CHANGES TO THIS PRIVACY POLICY

We may update this policy at any time. If we do, the “Last Updated” date will reflect the change, and continued use of our Services constitutes acceptance.

Last Updated: April 8, 2025