Job Title: Sponsorship & CX Coordinator, PEAK Conference

Role Overview: This unique, dual-focused role blends two critical functions: end-to-end sponsorship coordination and best-in-class customer service for all event stakeholders. As the Sponsorship & CX Coordinator, you will be the ultimate owner of service quality. You will be the single point of contact for assigned sponsors/exhibitors, meticulously managing their entitlements, while simultaneously operating as a key member of our frontline CX helpdesk, ensuring smooth experiences for sponsors, exhibitors, speakers, and attendees.

Reports to: VP of Sales

Works with: Finance, Production, Content, Operations, Marketing, Registration, External Vendors

Location: Remote

Contract: Full-time Contractor

Sponsor & Exhibitor Coordination (Pre-event)

Provide full management of sponsor relations post sale.
Gather print and production deadlines from suppliers and communicate timelines with sponsors.
Liaise and coordinate with the sponsor to ensure they have all the information that they need throughout the event planning process and onsite.
Coordinate and manage the production of all items contracted within the sponsors agreements.
Work with the event designer and Head of Production to coordinate the design of the sponsored areas.
Work with the Design Lead to coordinate the design of all sponsored areas.
Work with production suppliers and printers to ensure all sponsored items are coordinated and on time.
Coordinate with Finance, and report any late sponsor payments to the Head of Sales.
Deliver outstanding account management services – ensuring the sponsor receives a first class service from the moment the sale is finalized to delivery onsite.
Work with the sponsor to gather and organize all information required from them within the set deadlines.
Conduct regular check-ins with the sponsors to ensure they are on track with all required deliverables.
Work with relevant departments (design, marketing, tech, ops, finance, support) to ensure we are aligned to eliminate any risks and we are delivering what has been promised.
Be across the sponsorship packages ensuring you know all deliverables necessary for the sponsorship to be delivered to the highest standard, while communicating those deliverables to the sponsors.
Work closely with the sponsors and identify any issues that may arise and be responsible for finding and executing solutions.
Be creative and propose ideas for new sponsorships / sponsor inclusions to improve the packages with each event.
Help propose creative ideas for the design of the sponsored areas.
Help to improve on the methods of delivery to enhance the sponsor experience with each event.
Update any sponsor documents such as FAQs for the Info Desk and Exhibitor Portal.

Sponsor & Exhibitor Coordination (Onsite)

Provide overall management of sponsor relations during the live events and be the first point of call for any sponsor questions.
Provide full support to the Head of Sales with the overall management of sponsor and exhibitor relations.
Meet & Greet sponsors: Conduct and manage sponsors walk around to ensure they are happy.
Liaise and coordinate with the sponsors to ensure they have everything that they need onsite.
Customer Service: Ensure the sponsors receive a first class service while at our event.
Ensure suppliers have delivered the sponsored areas to the standard expected.
Conduct regular check-ins to ensure all sponsor items and areas are running smoothly and as per arrangements onsite.
Produce onsite checklists and documents to ensure all sponsor related areas and items are checked and signed off.
Sign off all sponsor areas based on design and delivery of all sponsor inclusions.
Work with the Head of Sales and Production to identify roadblocks – be responsible for finding and executing solutions.
Be a point of contact for onsite sponsors – build relationships and look after them throughout the event
Arrange thank you cards and gifts to deliver to sponsors onsite.

Customer Service Responsibilities

Create and maintain the CX helpdesk, triaging tickets, prioritising urgent issues, and hitting response/resolve SLAs.
Provide clear, empathetic, and solution‑oriented responses across registration queries, payment issues, substitutions/transfers, visa letters, accessibility needs, and onsite wayfinding.
Own a searchable knowledge base (FAQs, macros, templates); keep content current with each event cycle.
Monitor sentiment and themes; produce weekly CX insights and recommend fixes to reduce repeat contacts.
Manage complaints professionally, escalate with context and options, and follow through to closure.

Experience & Skills

2–4 years in sponsorship/exhibitions, customer service/success, partnerships, account management, or event operations (B2B confex preferred).
Excellent written and verbal communication; calm under pressure; strong stakeholder management.
Proven multi‑workstream coordination and ticket/queue management.
Comfortable reading contracts/SoWs and mapping entitlements to delivery plans.
Competent with CRM and CX tools; strong Excel/Sheets (pivots/lookups) and basic creative spec literacy.

Location: Remote
Working Hours: Preferably 9:00 – 5:00 PM PT, but flexible based on location of contractor.
Compensation: $30,000 USD (Annually)

Contact:
Chad Wilton, CEO
chad@peakconf.com